Why the Internet does not turn on on the phone. Why the Internet does not work on the phone - The main reasons and solutions
The Sony Xperia 261j phone is almost awkward to connect, and from the very beginning, in order to fix the problem, the board was replaced, but it didn’t get any better, replacing the SIM also didn’t bring any result, I don’t know what to do, advise what to do?
Good afternoon My DNS S4705 phone is already a year old and some communication problems have begun to arise. I have a 2-sim phone. 1 sim card megaphone is used for the Internet, 2 beelines for calls and sms, and so in the middle of the day or in the evening, the connection for calls and sms first disappears, and then the Internet also disappears. Tell me what to do?
Good afternoon, perhaps in the evening you are in the zone of an unstable communication signal. Try turning off 3G mode, cellular reception should improve.
I can not switch to dual mode, gsm mode is selected now, the network mode is foggy how to switch to dual mode, please tell me the phone brand HUAWEI Y511-U30
Hello. I bought a smartphone HTC 516 dual SIM. Lost 3g internet. Before that, there was a Lenovo 680 with this SIM card in the same area, everything worked. Changed the settings as I could, does not help. Please tell me.
Good afternoon, on the Lenov S960 phone, the network is being restored, I am restoring the factory settings again, it is catching it, it is completely discharged and the network is selling, the reboot does not help, and changing the sim too
Hello! Please tell me why on Android my network disappears, and in order for it to reappear, you need to restart the tablet?
Hello! Please tell me, my phone has an iPhone 5 with the network disappearing. V different places. when on the road it disappears on different bridges and overpasses. but on a flat road. and in the rooms such nonsense. I reboot the phone even changed the SIM card. but the problem remains
Hello, you may be using your phone in an area of poor network reception. Make sure you have a strong network signal in the area.
Hello, the phone lost connection when I tore off the stickers on the back of the phone! What should I do?
Hello, perhaps this sticker was an antenna. IN this case diagnostics is needed.
2 days ago I bought an Alcatel one touch idol 2 phone, before that there was fly on both phones, the MegaFon SIM card network disappears every day and is not restored, after rebooting the phone everything is fine again. It says "emergency calls only". How to deal with it?
Good afternoon, it is possible that in the area where you use the phone, the reception of the cellular network signal is not reliable. Try changing the SIM card to a new one, or to a SIM card from another mobile operator.
I have a simple android. The network mode function is foggy and does not work. Why? If even when updating the whole phone, it remains the same
Good afternoon, perhaps the radio unit is damaged on the phone or the phone does not support mode switching.
Good day! The problem is, the network disappeared and does not appear anymore. Missing IMEI can this be related to this and how to restore it? Thanks everybody!
Good afternoon, Since the IMEI has disappeared, the phone cannot register with the base stations of the operators, so it does not see the network. IMEI often "flies" when updating the software of "gray" phones. It is possible to restore the programmer, but not always possible.
Good afternoon, Vasily. Try changing the sim card to a new one. Make sure you have good network and 3G reception in the area.
Good afternoon I have a situation like this. Unstable network. The Internet, that is, it does not exist. I reboot either the phone or the network, first there are 15 seconds and then it disappears again. Sometimes it suddenly appears where it was not, sometimes it disappears where it was just before. What it is? fly era phone
Hello, I bought a phone yesterday, for 2 SIM cards, while I use one, this one constantly jumps the network, basically one stick then 2 then 3! Well, there is a connection of calls! Please tell me is this normal?
Hello Julia. Make sure that the area where you use the phone has good network reception. If possible, install a SIM card from another carrier.
Good afternoon Lost internet on phone. I turn on the Internet, everything is fine, the 4G icon is on, everything works. After some time, he writes "No mobile network signal", but I can call. Samsung S4 phone.
P.S. The problem started after a software update, before that there were no problems.
Good day, Sergey! The software update may not have happened correctly, try resetting the phone settings (attention: user data will be deleted in this case, make a backup copy). Also try replacing the SIM card. Make sure your phone is within a good signal range.
Please tell me, my phone tekhet x-medium lost connection and no longer appears. What could it be and how can I fix it ?????????????????????
Good afternoon, the connection could be lost due to a faulty radio module, bring it for diagnostics.
Hello, please tell me what can be done if the phone does not support 3G? Are there any options to connect
Hello! Please help! worth it, and the Internet It doesn’t work. I read user reviews about this tablet, and everyone writes about this shortcoming, that is, that this 3G module disappears, and then it doesn’t work at all. Please tell me what can be done, can it be reflashed, will it help? I live in the Irkutsk region, Korshunovsky village, 3G connection catches well in our village
Good afternoon, if you are confident in good, stable 3G signal reception, then the problem is probably in software. A flashing will be required. It is also possible that the radio unit itself may be faulty.
Hello, help me, the network does not disappear, but I can’t call on the premises and sms and the Internet also doesn’t catch the network, but only on the street you can use it
In the premises you need to set automatic mode, indoors does not catch "only 3G", catches only automatic i.e. "2G-3G"
Good afternoon, I can not switch the phone to 3G On Lenovo A516, help.
Good afternoon. In order to enable 3G, you need to go to the settings, select the network mode - network settings - select GSM / WCDMA (automatic mode).
I bought an iPhone 5s for a month and it worked fine, but then the Internet suddenly began to disappear and the connection jumped.
Good afternoon, it is possible that this is a malfunction mobile operator(base stations) or the signal power amplifier is out of order, you can find out by passing it in for diagnostics.
First you need to check if there is any icon that there is a network signal at all at the moment, since it often happens that a network that is not supported by the operator is selected. The necessary information can always be found in the settings. However, it may also be that the cause must be sought in the telephone itself.
The phone does not search for a network or has stopped catching it
It may happen that the amplifier is out of order, meaning the power of the transmitter. If this problem occurs, it is necessary to replace the components. Unfortunately, this work cannot be done on your own - you will need the help of a specialist. In this case, you may need to replace:
Transmitter power amplifier;
- antenna;
- SIM card reader;
- SIM connector;
- SIM card holder;
- SIM card controller and others.
Lost network
A possible cause may be a failed radio path. This device quite complex, since it is with it that a large number of different elements are connected. Therefore, at home, it will be impossible to determine the cause and carry out repairs. To find out true reason failure, it is necessary to carry out a complete diagnosis of the device. It is worth contacting a specialist who will not only help to find out the cause, but also eliminate the breakdown.
The device began to catch the network badly
This option initially assumes a breakdown of the antenna. This problem occurs quite often, since the antenna itself is a rather fragile element of the phone and deforms when dropped or hit hard, which leads to breakage. To solve this problem, it is worth replacing the antenna completely.
Network drops intermittently
In most cases, the owner of the telephone becomes the culprit of the current situation, since even a small amount of moisture that has got inside the device can seriously affect its further operation. It is necessary to carry out a complete diagnosis and, having identified the cause, immediately eliminate it. It is impossible to delay with this process, since the ingress of moisture into the apparatus leads to the formation of corrosion.
The phone shows that there is no network and does not look for it at all
This option is possible if there is a problem with the device program, in other words, the device program has failed. The only way out of this situation is to flash the device. It is important to contact a specialist, since it is unlikely that you will be able to reflash the phone yourself.
Qualified specialists will help to carry out high-quality diagnostics, identify the problem and repair the telephone set.
It is rare that no one has encountered such a problem. It seems that everything should be in order: the phone is working, the SIM card is inserted, the contract with the provider is concluded - but there is no access to the Internet. And just about he was still there, and after a minute - as if it had not happened. A familiar situation, isn't it? If the Internet does not work on your phone, then do not despair and rush headlong to the service center.
Having applied completely little effort really cope with the problem and without someone else's help. the Internet on the phone is configured a little differently than on a regular personal computer, and this often causes difficulties for users. What interface elements are responsible for setting up the connection? What are possible reasons network access denied? We will consider all these issues in our note. The most banal reasons get the least attention. And absolutely in vain. Here is a short list of them:
- The Internet on the phone is disabled for non-payment. That is, you have a negative balance in your account.
- The phone does not connect to the Internet because you are out of network coverage.
- The data transfer option has failed.
- In all other respects, a normally working mobile phone did not go through the automatic registration procedure.
The likelihood of the above is quite high. It is by checking these options and troubleshooting these problems that we will begin our fight with the disappeared network.
The simplest tests
First, we check the state of the balance. Each provider offers its own way. Read the instructions or rummage through the contact list - there is usually a corresponding number there. To get account information, type *, then a three-digit code (unique for each operator), followed by the # symbol and press the call button. In response, the display shows the value of the amount available for payment of calls. If the wallet is empty or there is a cash overrun, replenish the account and the Internet will appear.
We will assume that everything is “OK” with the balance. What to do next? Look at the indicator network connection. If it is disabled, it means that you are out of range. The only cure for this is to get out of this place.
In all modern models smartphones have a special option. It's called Data Transfer. To get to this setting, do the following:
- Go to the connection settings menu.
- Click on "More".
- Click on "Mobile Network".
- On the screen that opens, check the "Mobile data transfer" box. The figure below is a good illustration:
What to do if there is still no internet? You can try turning your smartphone off and on again. Sometimes it helps. The fact is that 3G networks often stop responding after leaving the subway and in other cases getting into the access zone from places where there is no network. In this scenario, the machine is unable to connect to the network without rebooting.
Restore settings automatically
It happens that the device flew off network settings. Restoring them is easy and you can do it with two different ways: Receive settings from the operator or perform manual configuration. Of course, the first method is preferable. Just because it's easier. No need to bother yourself with all sorts of technical details. For some time now, this service has become available for every operator. mobile communications. To download the settings from the provider's server, you need to call a specific number or send an SMS to the number. For Beeline, this is a call to 06503, for MTS - SMS to 1234, Megafon receives SMS to 5049, and Tele2 is waiting for your call to 679.
In response, the operator will send a settings package to the phone, which will be automatically registered in operating system your phone - that is, you don’t have to do anything with “handles”. If you do not know the "magic" number of your operator, then refer to his website - this information should be there.
Restoring settings manually
Everyone is theoretically capable of setting the parameters manually, but not the one who is not at all friendly with the OS of his smartphone. We present brief instructions(for more or less experienced users it should be enough):
- We get to the APN access point settings. Usually through the items "More" => "Mobile network" => "APN access point".
- Create a new access point by clicking on the plus sign. A form will open with fields to fill out. Here you will need to set the connection name, username, APN parameters and password to enter the network.
- We take the field values from the following table, it contains data for each operator:
Enter the values in the fields, save and reboot the phone. If, after switching on, the network is still absent, it means that things are bad and you have to go to the specialists. Here, in principle, is all you need to know about why the Internet does not work in your own phone.
To date, setting up a network on Android in most cases occurs automatically, but sometimes user participation may still be required to connect or select network settings.
Post navigation:
To access the network, it is often enough to insert a SIM card into the device. You need to make sure that the SIM card is activated and has connected cellular services. By default, automatic operator selection is enabled in the settings, the smartphone will automatically find the network and connect to it. If not, enable this option or select your operator from the list of available ones yourself.
How to set up network type on Android
Modern smartphones have the ability to work in several types (generations) of the network: 2G, 3G and 4G (LTE). By default, the radio module will try to connect to a higher generation network, if it fails, it will try to connect to a lower generation network. Such a constant search the best network negatively affects battery life. If you know that 3G network is predominant in your region, you can select the appropriate option in the settings, thereby saving the device from unnecessary load when searching for 4G. If you do not use the Internet to watch videos or download large files, you can generally choose a 2G network. The speed of the Internet on this network leaves much to be desired, but such a network setting on Android will help the battery hold a charge longer.
Setting up the Internet on Android also happens automatically, as well as setting up a network on Android. However, there may be exceptions:
- If you purchased a smartphone from some little-known manufacturer, for which there is no automatic settings then the settings will have to be entered manually.
- If the smartphone is released for another country. In this case, connecting to the network may not be possible at all, since in different countries different frequencies can be used for cellular communications.
In order to enter the Internet settings manually, you need to check with the technical support of your operator the necessary parameters for the access point (APN) and create a new access point.
Why the network disappears on Android
From time to time, smartphones on Android, like everyone else cell phones, you may experience problems with the quality of the network connection. There are many factors that affect the signal level, it may not be the device itself or the operator at all. Here are some reasons why the quality of communication and Internet speed drops:
- A large distance to the nearest PBX tower (automatic telephone exchange) is especially noticeable outside of large settlements.
- Cellular tower workload - if many subscribers are simultaneously connected to one tower and use the Internet, then its speed for each subscriber drops.
- Weather conditions - during rain, radio relay communication channels sharply lose their bandwidth.
- Building density and other barriers to the signal path. It happens that due to obstacles, the device cannot catch the signal of the nearest PBX and connects to a more remote one.
- The quality of your smartphone - when purchasing a budget device, you should understand that it does not have the best components installed.
- Some covers also negatively affect the quality of the received signal.
How to boost the signal on Android
To amplify the signal in settlements and beyond, so-called GSM/3G repeaters are used. The device is reinforced antenna, which is able to pick up a weak signal and amplify it for use by subscribers. There are also applications designed to improve the quality of communication. They do not improve the signal itself, but they scan the nearest cell towers and connect to the one with the best signal. If you are experiencing connection problems, you can try the application
SIM card, number, tariff
- on the site: select a new tariff, click on the button "Switch to tariff" on the page;
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
- If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
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- How to keep your number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
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- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
- Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding a contract for the provision of communication services or replace your valid number phone.
Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
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- Dial a free team * 512 # , and you will receive an SMS with information about the latest debits from your account.
- How to top up an account?
Choose any convenient way:
- Top up your account with a bank card or electronic wallet in the Payment section.
- On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
- Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If it is not possible to pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use free service Pay for me.
- If you are a client of Sberbank and your bank card is tied to a phone number, specify the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- both numbers - yours and the one that you mistakenly replenished - are registered in MegaFon and issued on individuals;
- no more than two mistakes were made in the room.
To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call.
Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.The service is valid only for calls to MegaFon numbers.
To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.
You can reissue a payment by phone if:
In other cases, contact the nearest MegaFon salon with a check and passport. Fill out the application and the payment will be transferred to your number if there is enough money on the other number.
If you mistakenly topped up the number of another operator, contact the payment point or the office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Calling Codes service.
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Mobile Subscriptions
- How to unsubscribe?
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- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
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- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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- Why does not catch the network?
- Unstable network signal.
You are outside the city, in areas with dense buildings - in the zone of uncertain signal reception. If a communication problem occurs regularly, please send us a message using the Write to us form or contact the Support Service through the Personal Account. In the message, specify the address where the communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about the quality of communication and coverage problems to MegaFon. - There is not enough money in your account.
Top up your account in any convenient way. - Wrong network connection.
Go to your phone settings and select the MegaFon network manually. Reboot your phone. If the device allows you to select the network standard (4G / 3G / 2G), try switching to another standard. - Phone or SIM card is defective.
Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card . - You are outside your Home Region or within the coverage area of an operator that MegaFon does not work with.
Go to your device settings and try to manually select a different network.
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- Unstable network signal.
Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalog.
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- How to unsubscribe?
Emergency help
- How to call the emergency service?
Single emergency call number:
1 - Fire Department;
2 - police;
3 - emergency;
4 — emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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- What should I do if my phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find a phone.
Contact the police and write a statement about the theft. Your phone may be found.
If you've lost your iPhone or iPad, use the Find My iPhone feature.
If you have lost your Android phone, use the find device function.
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- How to protect yourself from scammers?
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- How are emergency communications services provided?
- How to call the emergency service?
Roaming
- How to use communication services while traveling in Russia and around the world?
When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 920 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- contact the MegaFon salon with a passport.
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- call the Support Service at 8 800 550 0500 in Russia or +7 920 111-05-00 from anywhere in the world;
- write to the support chat in your Personal Account or the MegaFon application;
- contact the MegaFon salon with a passport.
- How to connect and disconnect services in roaming and spend less at the same time?
The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to settings and check if it's enabled Mobile Internet in roaming.
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- Why is my mobile internet not working while roaming?
- Not enough money in the account. Check the balance and replenish it if necessary.
- The phone cannot find the network.
Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear. - Data roaming is disabled in the phone settings.
Go to settings and check if mobile internet is enabled while roaming.
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The cost of communication services while traveling in Russia may differ from the cost in the Home region. Detailed terms you can find out in your Personal Account, in the description of your tariff or with the help of a free team * 139 #
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There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services while traveling in Russia and around the world?
To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.
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Use any convenient way:
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