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The Internet is connected, but does not work: external reasons. Internet connected but not working

⭐️⭐️⭐️⭐️⭐️ In this article, I will analyze the situation when there is no Internet via Wi-Fi on Android. Those. There is a network connection itself, the Wi-Fi icon is active, but I can’t access the Internet and instant messengers (Telegram, Viber, Skype) and other applications (Instagram, VKontakte, etc.) do not connect.

In most cases, restarting the smartphone or router that distributes the wireless network helps. Another reason may be a software error in the operation of Android and incorrect router settings.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Note! If you are using a public WiFi network or a private corporate one, there is a good chance they are blocking some social networks and messengers. This is often practiced and will have to come to terms with the situation.

Checking for internet access

Before using your smartphone or router, make sure that everything is in order with the Internet. What could be wrong with it:

• You didn't pay, so the ISP has suspended internet access. Make sure you have access to the network through the wire.
• In the settings of the router, there are restrictions on visiting certain sites or a limit on traffic (a common practice for open networks in in public places).
• There are problems on the provider's side.

After eliminating these factors, proceed with the diagnosis, which allows you to understand which device is hiding the cause of the problem.

The easiest way is to connect to wireless network from another phone/tablet/laptop. If another device goes online, then the problem is in the phone, which cannot establish a correct connection.

Crashes in Android

Reload mobile device. If the cause of the problem was a minor system glitch, restarting the system will fix it.

After restarting, if the error persists, forget the network and then reconnect to it.

Forgetting the network and reconnecting helps you resolve the Wi-Fi mismatch between your phone and router.

If removing the network did not help, check the status of the proxy server on Android. It must be turned off:

1. Go to the "Wi-Fi" section of the settings and select the network to connect to.
2. Check the item "Advanced" ("Advanced settings").
3. Make sure the Proxy Server field is set to No.

Another reason that the phone does not go online may be the wrong date. To check it and change it:

1. Open settings.
2. Select the "Date and Time" section.
3. Set the time and date manually, or check the "Network date and time" and "Network time zone" checkboxes.

After setting the correct date, connect to Wi-Fi. If the wireless network is really working, you should be able to access the Internet.

Checking and configuring the router

If, as a result of a kind of diagnostic, you find out what occurs on all devices that connect to the same wireless network, then look for the cause of the error in the router settings.

Again I want to try to answer Daniel.

Daniel, I have a TP-LINK TL-WR842N "N-series Multifunctional Wireless Router" installed.
I bought and installed it when I got tired of "messing around" with wires that constantly got in the way under my feet and not only for this reason.
Long before buying a router, I bought three TL-WN823N "Wireless Network USB Adapters" for three of my desktop computers
and handed out WI-FI internet from your “main” (most powerful) computer, to which a high-speed Internet cable was connected. All traffic went through my computer, which entailed inconvenience - by turning off my computer, I turned off access to the Internet for other family members and my processor load was noticeable.
Having purchased a router, I received a device that provides all my devices (personal computers, a laptop, a tablet and two smartphones) with equal and balanced access to the Internet in terms of speed.
Following the instructions in the "Manual for quick setup» router, I created my own wireless network, with my own password (not to be confused with the password for accessing a high-speed wired connection).
It is important here that the router connects to the Internet automatically, which is signaled by green lights. If a large light bulb (LED) glows green, then the router has connected to the Internet and is ready to distribute the Internet, if it is yellow, then something is wrong with the connection to internet provider via cable (perhaps not configured correctly).
The connection to the Wi-Fi network we created is the same for both the laptop and the phone - we look at the list of available wireless connections, select the network with the name that we entered when setting up the router, click "connect". When you connect for the first time, the system will require you to enter a password - we enter the password, again, the password that we “hammered” into the router during setup (but this is not a password for a high-speed connection, you can forget that password, the router will always remember it).

Now about what all the fuss is for. As I understand it, you decided to connect your computer to the router using a wire, and other devices using Wi-Fi. I did not try, but immediately hung the router in the far corner and have not touched it since. I don’t remember why I didn’t try it the way you are trying to connect, and maybe even tried it, but I can assume that just like that, “with a running start”, it won’t work. Recently, I read articles on the internet, looking for an answer to the question of how to expand the Wi-Fi coverage area. So, it's not that easy. It is necessary to organize several networks and a hierarchical dependence of devices (the required number of routers).
From description TP-LINK router it doesn’t follow at all that those four yellow connectors are an analogue of the HUB, designed to connect several computers to the Internet as if they were part of a Wi-Fi network, and they are not repeaters or branchers wired internet. It's still called a wireless router ... ..
I managed to find on the Internet a description of the router in Russian and with pictures:
img.mvideo.ru/ins/50041572.pdf
Perhaps you will be able to learn something and I would be grateful if you later share the solution you found (if you find it).
And I would not suffer for a long time and would have purchased a USB Wi-Fi adapter ....

We all use the Internet, being in cafes or restaurants, with friends, even at home for dining table, checking mail or messages in the same Vkontakte. As practice shows, one of the most common problems occurs when working with Wi-Fi wireless technology. Let's say we have an access point located in the house from the router or in a public institution. Everything seems to be configured correctly, but for some reason there is no access to the network.

So, what to do if you encounter such a problem? In fact, there may be a dozen reasons, each of which we will consider in this article!

Wi-Fi on Android is on, the status is "Connected", but there is no Internet access

Let's say that you have activated on your Smartphone Wi-Fi and connect to an access point. Your phone displays the “Connected” status, but you cannot access the Internet, both using a browser and through other programs, for example, Odnoklassniki. What should we do in this case?

First you need to check if the Internet works for this connection at all. That is, you need to gradually eliminate the list by the method of elimination possible causes and checking the Internet is the very first of them.

Try connecting to this hotspot from another device and go online. If everything is fine, then the reason is in your smartphone. If another device does not connect to the Internet or does not open sites, then the point is already in the access point or router itself.

Solution 1 – Proper Wi-Fi Router Configuration

First, check if your smartphone is within range of a wireless network. Typically, routers can distribute a signal up to 200 meters, provided that there are no obstacles in this radius. If everything is in order with this, then go to the settings of the router.

Change the channel your access point is on. Usually it is set to Auto, but we advise you to set the 6th or another channel. Choose any of the available ones, save the changes and check the performance.

You can also change the mode of operation for Wi-Fi. As practice shows, by default, the 11bg mixed mode is usually set everywhere. Change it to 11n only.

If you have a column in the settings for specifying the region, then be sure to set your region there. This is a minor parameter, but in very rare cases, even it can affect the correct operation of the access point.

Solution 2 – Setting up a proxy server

Another one possible problem- this is the automatic selection and installation of a proxy server for a specific access point on a wireless network.

To fix it:

1. Go to "Settings" on your device
2. Next, select Wi-Fi or "Wireless networks", depending on the version of Android
3. Find the access point you are connected to and hold your finger on it for a few seconds. An additional menu will appear in which you need to click the item "Change network"
4. Check the box next to "Advanced options" and select "Proxy settings"
5. It remains only to check the box next to "No", after which the proxy server will be deactivated

Wi-Fi enabled on Android but Google Play and other apps not working

If Wi-Fi is activated on your smartphone and it is connected to a specific access point, but the phone does not open sites, does not load pages and applications in Google Play– check that the time and date settings are correct. This is a very common user error! In 90% of cases, it is she who causes connection problems.

You just need to set the time and date correctly, reconnect the Internet, and then try to log in to Google Play and view one of the applications on the page.

Why Wi-Fi does not work on Android: other reasons

1. Incorrect password. Sometimes in operating system Android saves the password for a particular access point, but the next time you connect to it, there is no notification that the password is not correct. We advise you to check the correctness of the input and change it if necessary. As you understand, in public places there are usually open access points, but there are also closed ones. To guess a password, you can use special programs, for example, from the same Google Play, where users share information around the world.
2. Software problems. Another common reason that is related to your system software. To check the correct operation, you can use the Wi-Fi Fixer application. Just install it on your device and run it. There you can also view full list networks that have saved data that you have previously connected to. Reboot your phone and try connecting to the hotspot again.
3. Malicious applications. It is possible that viruses or Trojans have appeared on your phone that block the operation of wireless networks. In this case, you will have to manually install an antivirus, for example, Kaspersky.
4. Incorrect settings. We have already talked about wifi settings networks. If you can’t change them, then you can simply reset to factory settings. You may also have old access point entries. For example, you connected to it, as it says in the system, although in fact the connection was not made. Just update the list of networks in the settings or delete everything and try to update again, and only after that connect to a specific Wi-Fi point.

But what to do if Wi-Fi is connected, but the Internet still does not work even after all the recommendations described? Most likely, your Wi-Fi module itself is not working correctly. The following will help here:

1. Phone firmware if the reason lies in the software part of the smartphone. If you do not know how to flash Android operating systems yourself, it would be better to contact a service center.
2. Repairing the Wi-Fi module. If the phone firmware does not help, then the problem lies in the wireless network module itself. In this case, you will have to take your smartphone to a service center and replace parts.

This is not a complete list of reasons that cause failures in Wi-Fi operation. If you have experienced similar situations, and you solved them in some other way, be sure to tell us about it in the comments for our readers!

Trying to connect to a Wi-Fi network may cause the laptop to find the network, connect to it, but not be able to use the Internet. If the laptop notices that there is no Internet access when the network is connected, it will warn you about this with an icon in the form of a yellow triangle next to the connected Wi-Fi icon.

Reasons for not having internet

The cause of the problem lies either in the router, or in the Internet connection, or in the laptop itself, so the methods below will help you solve it in all cases. Perhaps the Internet itself does not work due to problems on the operator’s side, or a failure occurred in the router that allowed the network to be lost, or the laptop incorrectly recognized and used the network.

The list of possible causes is long and needs to be narrowed down. First of all, take another device, such as a phone or tablet, and try using it to access the Internet through the same wifi network. If this works out, then the problem is exclusively in the laptop.

Laptop says no internet access

If the Internet is not available on other devices, then you need to understand if the reason is in the Internet cable or router. To find out, you need to try to use the Internet connection directly through the laptop. Remove the modem or cable from the router and plug it into the device port, connect and check if there is Internet access. If the answer is no, then the problem is in the modem itself, the wire, or on the operator's side. In any case, the way out of the situation is to contact the support service of the company that provides you with the Internet. Their contact numbers are on the official website.

If a direct connection gave positive result, then it remains to blame the router, so you need to use the instructions associated with it.

Solving the problem on the side of the laptop

If, in the course of the above instructions for identifying the cause of the breakdown, you found out that the network does not work exclusively on a laptop, then consistently use all the methods below. One of them will most likely return you access to the Wi-Fi network.

Reconnection

Open the network control panel, disconnect from Wi-Fi and reconnect. Perhaps this time the laptop will be able to correctly configure all network settings, and Internet access will return.

Disconnecting from the network and reconnecting to it

Reboot

Reboot the laptop, during this process, all processes in the system will restart. Enabling them again will cause the hung elements to start working.

We restart the computer

Antivirus deactivation

Every modern antivirus has a built-in Firewall (firewall) that provides security when browsing the Internet. But there is a possibility that it mistakenly considers your connection as potentially dangerous and blocks it. After disabling the antivirus, try connecting again without activating it. If this time the Internet appears, then the matter is in the defender, you will have to replace it with another one.

Turn off the antivirus

But in no case do not leave the device without an antivirus, be sure to catch the virus. Install another, at least free, antivirus, or contact the technical support of the defender you use, informing them that your home network mistakenly considered dangerous. They will tell you what steps to take to get rid of such an error.

Automatic diagnostics

Windows 10 includes tools to automatically fix most of the problems that users often encounter. There is a similar tool for the Internet module.

Manual change of settings

Perhaps the connection settings are messed up, you need to check them yourself:

Solving problems on the side of the router

If during the search for the cause you find out that the problem lies in the router, you need to make some changes to it. Use all of the methods below in turn, they are in order from the fastest and easiest to more serious options.

Reboot

Rebooting will cause all the processes carried out in the router to start their work again. If any of them was in a hung state, it will come out of it and, possibly, provide stable Internet access.

Turning the router off and on again

Reset

There is a chance that the router settings have been knocked down. Most The best way their recovery - rollback to factory values. You can carry it out using the small Reset button, located on one of the panels of the router. Hold it for 10-15 seconds until you notice the lights turning off, indicating that the router is rebooting. After it is turned on again, all parameters will be restored. Check if this helped solve the problem.

Press the Reset button for 10-15 seconds

Configuring DHCP

In some situations, you will have to specify DHCP manually, for this you need to perform the following steps:

What to do if nothing helped

If none of the above methods solved your problem, one option remains - the cause of the breakdown lies in the physical part of the router or laptop. The Wi-Fi module is probably broken, it needs to be replaced. This can be done at any technical service, before contacting which it is worth checking whether the warranty has expired. If the warranty has not yet expired, repairs in the official service will be free.

If you have a connection problem, first find out which device is causing the problem. Then reboot the problem device and check its settings. Do not forget that the Internet may not work due to problems on the operator's side.