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Recalculation of utility bills. How to make a recalculation if you were absent for a long time. How to recalculate for water with installed meters

After calculating the cost of services for one day, the amount is multiplied by the number of days of absence, and the result is subtracted from total amount payments.

• The recalculation of the gas fee is made in the absence of a meter in the apartment. How long is possible? An amount proportional to the days of absence is deducted from the total gas charge.
• Recalculation of the payment for electricity is possible only if the payment was accrued according to the standards, and not according to the meter readings. Sometimes extra kilowatts are charged by mistake of controllers.
In this case, it is necessary to contact the suppliers for re-measurements, and on their basis, recalculate. back to content Features for heating It is possible to reduce the amount of payments for heating if this service is not provided properly.

Does the UK have the right to recalculate retroactively?

Attention

Nevertheless, the Criminal Code interprets the relevant paragraph of the legislation in its favor and still considers it possible to adjust the size of the heating fee once a year. Unfortunately, the incorrect wording in this case occurs. In addition, there is no direct prohibition in the 307th rules on making adjustments not in the next year, but later.

Protecting the rights of consumers, GZhI interprets documents in their favor. Some Criminal Codes agree with us on this issue, while REMP UZHSK does not want to voluntarily “surrender”. In this case, the amount at stake is quite decent - about one and a half thousand rubles for the payment receipt of each apartment.
And here we can only advise consumers, residents of house number 2 in Sukhumsky Lane, to go to court. The very fact of the adjustment was carried out in full compliance with the law.

How is the recalculation of heating costs in 2018

Recalculation in favor of the consumer in 2017-2018 Based on the provisions of the new resolution, a number of violations on the part of the supplier can be noted, which are the basis for the recalculation of payment for the supply of heat:

• during the period of heat consumption, the temperature of the room should not be lower than 18°C ​​(corner room 20°C);
• in regions with average daily temperature below -31°C, generally accepted indicators increase by 2°C;
• the time of emergency interruption of heat supply should not be more than 16 hours at a time and 24 hours in total per month (if during the shutdown the room temperature was above 12 ° C, recalculation is not performed);
• established norms temperature regime allow deviations of ± 4 ° (temperature decrease is permissible only at night by no more than 3 °).

Deviation from the above norms is the basis for the recalculation of heat consumption.

Recalculation for heating - in what cases is it possible and how to do it?

That is, the basis for recalculation is:

• provision of low-quality services;
• interruption of heat supply.

The basis for the recalculation can be prolonged absence consumers in the apartment. What you need Before you apply with a recalculation request to the management company, you need to prepare the following information:

• receipts for payment for heat consumption for the recalculation period (if the receipt has been lost, it can be replaced by an extract from the relevant organization);
• request heat metering cards from the management company;
• information about the area of ​​​​the premises and the total footage of all residential and non-residential rooms of an apartment building.

To fix the provision of low-quality services, Management Company checks the premises.

If the temperature in the risers meets the standards, and the batteries do not heat up due to blockages in them, the owner must resolve this question independently. It is almost impossible to achieve a reduction in heating bills under these circumstances. If at quality work heating equipment the temperature in the apartment does not reach the prescribed level, the consumer may demand a reduction in the amount of payment by making independent calculations. General formula there are no calculations, since in each individual case it is taken into account as low temperature devices, and their complete shutdown.

Can the UK do recalculation for heating immediately for 2 years?

In what cases is it possible to recalculate for heating? Rules for granting utilities owners and users of premises in apartment buildings and residential buildings provide several grounds for changing the heating payment:

1. If it is incorrectly determined for the billing period (calendar month). In this case, we can talk about cases when the installed common house metering device failed, did not pass the necessary verification, was not put into operation for the new heating season (or if the area of ​​\u200b\u200bthe room does not meet the tariffs).
2. When providing public services with interruptions exceeding the established duration, or of inadequate quality.

Recalculation of housing and communal services: rules, nuances and errors

According to the 354th Decree of the Government of the Russian Federation, the owners apartment buildings received a number of benefits regarding the payment for the consumption of LCD services. For example, citizens have the right to apply with an application containing a requirement to recalculate for heating. Knowing your rights and fulfilling your obligations will help the consumer avoid conflict situations with the service provider, and conduct independent control of consumption and payment.

For a long time, verification and recalculation of payment for the consumption of communal goods were carried out only in cases requiring consumers to pay extra for the services provided. The constitutional rights of citizens of the Russian Federation were grossly violated. In fact, the contractor can recalculate for heating every year at a convenient time for him. For recalculation, established formulas and rules are used.

Rules and procedure for recalculation for utilities under Resolution 354

I draw your attention to the fact that each owner has the right to openly receive full information about accruals. If you have any doubts about the lines of the payment document, you can contact the managing organization or the HOA with a request for clarification. It is important that during the consideration of the issue of recalculation, the owner is not charged penalties.

Important

It is necessary to instill knowledge about the legal foundations in our citizens. If residents of MKDs know their rights, then, perhaps, there will be fewer violations by the Criminal Code. Let's strive for this together, talk about it more often, and the residents of our homes will ultimately be satisfied! At direct way management, when people choose direct payments for utilities, apartment residents sign an agreement directly with the resource supply organization.

Can the UK demand a supplement for heating?

Info

Elena BELYAKOVA, Deputy Head of the Department for Control over the Provision of Public Services of the Department of the State Housing Inspectorate of the Sverdlovsk Region: - Unfortunately, the answer to the appeal of the State Housing Inspectorate in connection with this issue was received in the REMP UZHSK of the Chkalovsky District. The State Housing Inspectorate does not have the authority to carry out an inspection for 2011- th year. The powers to control and supervise the activities of the Criminal Code, the procedure for charging citizens with the GZhI have been vested since September 1, 2012 (previously they were exercised by Rospotrebnadzor). However, we nevertheless carefully studied this issue and, not being able to issue an order to the management company in this situation, sent the Criminal Code a proposal for its voluntary settlement - voluntary satisfaction of property claims of citizens.

What should I do if my heating bill is denied? If the person concerned was denied the request to recalculate the heating, he has several options for further resolution of the conflict:

• filing a complaint with the prosecutor's office or housing inspection;
• filing a suit in court.

In conclusion of the topic under consideration, it should be said that the current housing legislation of the Russian Federation allows consumer citizens in some cases to demand the recalculation of payment for the heating service. In this case, the application must be made in writing and with appropriate documentary evidence.

For what period does the housing and communal services have the right to recalculate for heating

At the same time, the determination of the amount of payments is carried out in accordance with the rules determined by Decree of the Government of the Russian Federation No. 354 dated May 6, 2011. At the same time, in some cases, situations arise when the consumer of services needs to recalculate the payment for housing and communal services. In this regard, we will consider the grounds and procedure for the implementation of these actions in relation to the heating service. Can I recalculate the heating bill? Art. 157 LCD of Russia establishes the procedure for determining the amount of payment for utilities. Paragraphs 4-5 of the named norm provide for the possibility of changing it, including for heating. Let's dwell on this in a little more detail.
How to force the service provider to recalculate? Practice shows that service providers are in no hurry to reduce the amount in payments, and in some cases it is quite difficult to prove one's own case. If the Criminal Code refuses to recalculate payments, it is necessary to obtain a refusal from them in writing. On the basis of the refusal paper received, you should write a complaint to Rospotrebnadzor or the prosecutor's office.

As a rule, inspections initiated by these regulatory organizations help to reason with utility providers. An application must be submitted to the controlling organization with a description of the situation, attaching to it the refusal of the public utilities and the entire package of documents listed earlier. If and after inspections by regulatory authorities positive result failed, you should file a lawsuit.

Recalculation for utilities in accordance with applicable regulations Russian legislation is the right of citizens under certain conditions stipulated by government regulations. In particular, it is in the government decree Russian Federation No. 354 available complete list situations in which the homeowner has the right to demand a recalculation for him. The same document regulates the requirements regarding the volume and quality of public services provided.

The issues of recalculation for utilities are directly handled by the management company, housing and communal services or a homeowners association, depending on who is responsible for submitting them for a particular house. In general, there are two reasons to recalculate:

• Absence of the consumer at home for more than five days due to departure for vacation, rest or treatment in another locality, as well as under other circumstances;
• Unsatisfactory quality of housing and communal services and their non-compliance with legal requirements.

The first reason is very simple procedure, in which the owner of the housing simply writes an application addressed to the managing organization and attaches to it documents confirming its absence. The second reason entails a number of checks, the purpose of which is to fix the fact of non-compliance and violations.

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Norms for the duration of the provision of services

Since the fact of poor-quality provision of housing and communal services is a significant reason for the recalculation of payments, it also includes the fact that they are not provided in principle. There is no single value for the allowable interruption, since each service has its own norms, beyond which it is impossible to go.

Permissible rate of lack of supply of utilities
Cold water	No more than four hours at a time and no more than eight hours a month without deviation in the level of pressure and the quality of the submitted resource
Hot water	No more than four hours at a time and no more than eight hours a month, as well as no more than 24 hours in case of emergencies without deviation in the level of pressure and quality of the supplied resource, but with tolerance at a temperature of three to five degrees
Drainage systems	No more than four hours at a time and no more than eight hours a month
Electricity	No more than two hours with two power supplies and no more than 24 hours with a single source without frequency and voltage deviation
Gas supply	No more than four total hours per month without quality deviations and with a permissible pressure deviation of 0.0005 MPa
Heating system	No more than 24 hours in total and no more than 16 hours at a time. At 12 degrees in the room - no more than 8 hours at a time. At a temperature of 10-12 degrees - no more than 4 hours

What is poor quality

Speaking about the quality of public services, the rule says that it is measured exclusively by experts, through professional measurements. For example, cold water evaluated by the pressure of its supply, hardness, transparency, chemical composition, color and presence of precipitation. Hot - according to the temperature, which should range from sixty to seventy-five degrees. In the case when the owner of the dwelling has doubts that he is supplied with high-quality water, it makes sense to contact the sanitary and epidemiological station or pay for an independent examination.

The quality of the power supply is measured in terms of current and voltage. Poor delivery manifests itself in the form of work electrical appliances not at full capacity or their lack of response to connecting to the network.

Heating is evaluated by system pressure, room temperature, water impurities. Of course, all that in this case is usually of interest to the owner and tenants is the warmth in their housing. To understand whether it is worth sounding the alarm, you can initially measure the temperature indicators yourself, referring to the following standards:

• 18-20 degrees for living rooms;
• 18 degrees for kitchens;
• 25 degrees for sanitary facilities;
• 12 degrees in pantries.

Regarding the gas supply, it is checked chemical composition and system pressure. Visually, problems can only be determined by the low rate of boiling water.

Initial actions

If any of the above problems and inconsistencies are identified, it is necessary to call the operator of the emergency dispatch service, informing him of the improper provision of services. The operator is obliged to document each call, making up the corresponding applications after. When calling, it is important to clarify that the entry has been made, ask for the number of your application and the last name, first name of the dispatcher.

After the application is left, you need to call the management company, saying that their services are supplied with violations, and demand that specialists be sent to take the necessary measurements and draw up an examination report. It is important to immediately agree on when and at what time the specialists will come, so that the applicant must be at home.

It is worth noting that one call and one check of the management company is by no means enough. You need to call and demand a specialist daily, in order to have several acts on hand confirming that the violations are systematic, and not one-time. In addition, it is important to remember that housing and communal services will be recalculated only for those days for which the tenant has acts. If for some of the days there is no such document, there will be no recalculation for it either. In this regard, since not every citizen has the opportunity to be at home every day in work time management company, it makes sense to cooperate with neighbors.

Documents for recalculation

The recalculation procedure due to the absence of a tenant in the apartment is carried out upon confirmation this fact documented. To do this, one of the following documents is attached to the application:

If recalculation is required due to the provision of poor-quality supply of resources, verification acts for each of the days are attached to the application. They must contain the date and time of the examination, the address of the apartment in which the measurements were taken, and the name of the owner. It also indicates the nature of the violations and the date from which, upon the fact of the check, the short supply of the service began. Among other things, ways to eliminate the violation should be indicated.

Application submission and deadlines

Sample application for recalculation

In order to correctly submit an application to the housing department of the management company, it is necessary to write it to the address of the organization on whose balance sheet the house is listed. That is, the request is sent to the address from which it comes payment document. If there are several of these, for example, separately for water, heating and electricity, then applications should be sent to each of these organizations, and not to any one. You can find the details and address of the company on receipts. Phone numbers are also listed there.

The text of the application is allowed to be written in free form. It is important to indicate your requirements for recalculation, the reasons for this, from what period, for what type of utility service. Mandatory date, signature and transcript of the signature at the end.

The application should be sent with the documents attached to it, keeping copies of them for yourself. Sending is only by registered mail with a full description of all attachments and a return notification to know that the letter has been received and to see the date of receipt. Of course, you can submit papers by mail but personally. This should be done within thirty days from the date of occurrence of the event suitable for recalculation. If the recalculation is necessary in connection with the departure, then you can submit a request both before departure and after returning.

Tariff increase and decrease

It also happens that the recalculation made does not entail a decrease in payment, but, on the contrary, an increase in it. This is a typical situation in case of malfunction of accounting devices (meters), which is a violation of the contract. Additional charges apply depending on the severity of the violations. For example, if the recalculation occurs due to the fact that the seals on the meter are broken, then not the indicators of this accounting device will be taken into account, but the standard regional norm per person. That is, if four are registered in the apartment, then this norm is multiplied by four.

It also happens that homeowners, wanting to save money, cut pipes in front of the meter, realizing that this is a deception of utility providers. For this, the controllers will charge violators a fine, and the payment will be calculated according to the rate according to which they made an illegal cut into the pipe. In other words, in addition to the fine, the violator will be required to pay a tariff rate per person ten times higher than usual, which clearly does not come close to saving.

Speaking of lowering the tariff, this is possible when the tenant leaves, interruptions and poor-quality supply of utilities.

How long does it take to process a request

After the application with the documents is submitted, it must be registered immediately, with an entry in the registration journal and assignment to the application registration number and dates. After that, within ten days, service providers must give the applicant a written official response in person or by mail. This is a simplified scheme for recalculations due to temporary departure.

If a complaint is received about low-quality services or their illegal interruption, it is recorded in the fact log and is subject to mandatory verification. Only after that will an official response be given, which will also indicate the solution to the problem. The verification is carried out in the presence of the applicant, and the completed act must be handed over to him within three days.

All funds paid in excess of the due amount are returned to the person in kind or as payment in advance. It can be noted that the second option is even more convenient, since it will be automatically taken into account by the service provider. If the money is needed in the form of cash, an additional application must be submitted to the institution providing the services and, in some cases, to the bank where the current account is opened. At the same time, it is worth noting that this option is very protracted and the funds will not be returned quickly.

How to file a complaint and examples of new calculations

To recalculate utility bills, if there are grounds for it, you need to contact the management company or other similar organization, be it housing and communal services, HOA or others. If, however, it is not so easy to achieve what you want and the citizen encounters unlawful refusals, the scheme of his actions is as follows:

In fact, in order to timely recalculate, for example, heating, it is necessary to focus on the start dates set in the region heating season. Moreover, even one locality each area has its own launch schedules for each house. So, for example, if according to the schedule the heating was supposed to be turned on on October 4, and turned on on the 8th, adding an extra 4 days to the receipt, this is already a reason to demand a recalculation. However, it is necessary to have confirmation that the launch took place exactly on the 8th, and not according to the schedule. To do this, you need to require a copy of the act. It may not be easy to get it, but these are the legal rights of citizens that are important to uphold. Knowing how to recalculate for utilities, you can deal with the irresponsibility of officials more effectively.

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The issue of increasing the amount of payments is one of the main both for the pensioners themselves and for the government as part of its implementation of the Strategy for the long-term development of the pension system. This issue is becoming especially relevant at the moment due to the growth of the consumer price index, and, consequently, rising inflation and instability in the social sphere.

In the latter option, the sum insured can be increased due to unaccounted payments:

• when assigning one of the types of insurance payment;
• when transferring from one to another;
• or at the previous recalculation.

Recalculation of pensions for working pensioners

For working pension recipients, this is a change in the amount of the pension due to the continuation labor activity, and hence the continuation of the transfer by the employer of insurance premiums to the FIU. Such an increase is carried out annually on August 1 on an unannounced basis and, in fact, is an adjustment, since depends on wages particular pensioner.

For the first time recalculation under the new rules of the law "About insurance pensions" was made from August 1, 2016, taking into account insurance premiums for the full previous year.

The amount of the payment is now increased by the value of pension points (PPI). Moreover, the maximum value of the IPC, taken into account in such a recalculation, is established by law:

• no more than 3.0- for citizens who do not form pension savings in a given year;

• no more than 1,875 - for citizens transferring funds for a funded pension.

The recalculation of payments to working pensioners is carried out on the basis of Art. 18 law "About insurance pensions". Increase amount and the increased amount of the pension can be determined by the formula:

SP 2 = SP 1 + (IPK x SPK),

• SP 2- the amount of insurance payment after recalculation,
• SP 1- the amount of the insurance payment before the increase,
• IPK- individual coefficient on January 1 of the year in which the increase is made,
• SPK- the value of the pension coefficient as of the day from which the recalculation is carried out.

Petr Ivanovich receives an old-age insurance pension and continues to work. From August 1, 2018, he is entitled to recalculation, taking into account the accumulated points for 2017. Last year, Petr Ivanovich's average monthly salary was 15,000 rubles. Therefore, the annual salary: 15,000 x 12 = 180,000 rubles.

Contribution rate for insurance payment equal to 16%, because funded pension is not formed. Payments for the insurance pension transferred for the year: 180,000 x 0.16 \u003d 28,800 rubles.

To convert this amount into points, it is necessary to divide it by the amount of annual contributions from the maximum salary in 2017 (876,000 x 0.16 \u003d 140,160 rubles):

• 28800 rubles / 140160 rubles x 10 = 2.055 points.

The cost of 1 point in 2018 is 81 rubles 49 kopecks. Petr Ivanovich's pension at the moment is 10 thousand rubles.

Having all the above data, we calculate the amount of the payment after the future adjustment on August 1, 2018:

• 10,000 + (2.055 x 81.49) \u003d 10,000 + 167.46 \u003d 10167.46 rubles.

Thus, the size of the increase in the pension of Petr Ivanovich will be 167.46 rubles, and the amount of the payment will be 10,167.46 rubles.

Recalculation of the funded part of the pension

This type of recalculation is carried out on the basis of Art. 8 Laws "About funded pension" August 1st annually in an informal manner for citizens receiving funded or urgent pension payments.

Increasing the amount of payments this species pensions are possible in the following cases:

• income from investment pension savings;
• receipt of payments not included in the appointment this part of the pension (for example, if the citizen continues to participate in the state co-financing program).

In fact, this change in the funded pension payment is an adjustment and is of an individual nature, since it depends on the contributions received to the personal account.

Recalculation of pensions for women for children

After the pension reform, since 2015, when calculating a pension, not only the time of work, but also other periods counted in the insurance period (non-insurance) began to be taken into account. One of them is the period of childcare, for full year whose departure is awarded 1.8 pension points.

Before the pension reform, such periods did not affect the size of the pension, but now women have the opportunity to spend, receiving an increase in their pension. Such a recalculation is carried out in a declarative manner, i.e. an application of the established form is submitted to the Pension Fund of the Russian Federation.

However, often in order to obtain the right to account for pension points for periods of childcare, it is necessary to partially waive the previously assigned pension and apply to the FIU with an application for the appointment of a new one, in which the option of such a replacement will be taken into account. At the same time, when recalculating points, the length of service may be reduced.

Recalculation when a pensioner reaches 80 years

In this case, it happens increase in the amount of the fixed payment. For citizens who are over 80 years old, the increase is carried out in a double amount automatically, taking into account the passport data available in the payment file.

It should be remembered that the right to receive a second basic payment upon reaching the age of 80 can be exercised by only beneficiaries.

• Citizens receiving a survivor's benefit must switch to an old-age insurance pension in order to acquire the right to a double fixed payment, for which they must submit an appropriate application to the FIU.
• Retirees receiving are also not eligible for double the base amount.

Pension upon change of disability group

When changing a disability group from one to another, recalculation of the amount of payment is made without application from the date of establishment of another group. The basis for such a recalculation is the certificate of examination sent by the bodies of medical and social expertise to the territorial body of the PFR at the place of registration of the pensioner.

It is worth noting that an increase in a fixed amount when a disability group changes is also related to the insurance payment for old age and disability. For disabled citizens of group I, a fixed payment is made in double size.

Application to the Pension Fund for the recalculation of pension

A citizen receiving a pension payment has the right to apply for a change in the amount paid in the event of a change in circumstances affecting its size.

fixed amount recalculation may be the following cases:

• change in the number of dependents;
• change of residence to Far North or a locality equated to it;
• acquisition of the right to an early retirement in connection with the length of service worked in the Far North;
• change in the category of the recipient of the insurance payment for the loss of the breadwinner in connection with the loss of the second parent;
• moving from countryside to another place of residence.

Grounds for implementation recalculation of insurance pension are:

• change in the number of points accumulated for the previous year;
• change in the amount of pension coefficients.

You can apply for a pension recalculation in person or through a representative by contacting the PFR department at the location of the pension case, through a multifunctional center, post office or Personal Area on the FIU website.

The application must have the following information:

• information contained in the citizen's passport;
• the reason that is the basis for the recalculation;
• list of attached documents.

To complete the application, you will need: a passport and SNILS, other documents can be requested from the applicant only if they are not available in government bodies. This rule regulated by the Law on the provision of public services No. 210-FZ of July 27, 2010

Written appeal is considered within five working days from the date of receipt with all necessary documents, or from the day of receipt of the last missing document.

When does the pension adjustment take place?

Change in the amount of the paid pension in an informal manner takes place annually on August 1st. Such adjustment of pension payments is carried out:

1. taking into account the received payments for the insurance pension;
2. taking into account the payments received for the funded pension.

The reason for this change is the increase in the amount of the pension coefficient for the previous year.

Other increases in the amount of cash are carried out:

• from the 1st day of the next month after a change in circumstances, reducing the amount payments;
• from the 1st day of the next month after the receipt of the application for recalculation upward payments.

However, there are special cases regarding the date of occurrence of the right to recalculation:

• at reaching the age of 80- from the date of reaching the specified age;
• at change of disability group- from the day the disability was established (except in cases of assigning a group that entails a downward recalculation, then the change in the amount will occur from the next month).

Conclusion

The recalculation of the pension payment is due to recipients in Russia. The change in the amount occurs either on the basis of documents already available in the pension file, or in connection with the submission by the citizen of new documents or the emergence of new circumstances.

In contrast to the recalculation is more individual character for a pensioner, since it takes into account the characteristics of each individual at a certain point in time, for example, reaching the age of 80, changing the number of dependents, changing the disability group.

However, there are recalculations made en masse, for example, concerning, to whose personal accounts continue to receive insurance premiums employers. In addition, additional payments may also be received on, in connection with which, relatively recently, the new kind recalculation taking into account such contributions.

Recently, citizens have increasingly become interested in their rights in the housing sector. The time has come for an end to arbitrariness and arbitrariness on the part of governing organizations. People now want to know exactly what they are paying for and at what rates. There are situations in which citizens have the right to return their cash for substandard public services. The following will describe in detail how to recalculate for utilities and in what cases you can use the right to recalculate.

The procedure and rules for recalculation for housing and communal services

According to the current legislation, consumers, under certain circumstances, have the right to recalculate utility bills. Decree of the Government of the Russian Federation No. 354 describes in detail the cases in which recalculation is made, clear wording of high-quality and low-quality services, as well as the rules for their recalculation.

1. If the consumer has been absent from home for more than five days in connection with a vacation, vacation in another city, etc.
2. If the quality of the services provided is not satisfactory and does not comply with applicable regulations.

In the first case, getting a recalculation is much easier. You will need to submit within a certain period Required documents to power supply companies.

In the second case, in order to receive a recalculation, the very fact of poor-quality provision of services or unplanned interruptions should be recorded in a timely manner.

As soon as you notice that the utilities provided do not comply with applicable standards, whether it be cold batteries in winter, rusty water or an untimely lack of hot water, you need to start acting immediately and apply for recalculation for utilities under Decree 354.

1. Call emergency services right away and report the fact of improper provision of services. In this case, the dispatcher must certainly record your call and draw up an appropriate application. Be sure to specify and write down the name of the dispatcher, and the number of the application.
2. Next, you will need to call the management company, report the inadequate provision of a particular service and demand that they send a specialist to conduct an inspection and draw up an act. The arrival time of the specialist must be agreed with the tenant.

It is important to keep in mind that such calls and acts must be made every day when utilities are rendered in bad faith. If for any day there is no act of verification, then there will be no recalculation for that day. In this case, it is best to act together with other residents of the house, since the recalculation is done apartment by apartment.

In cases where the management company does not send a specialist for verification, then the act can be drawn up by the consumers themselves. Then the specified act is signed by the chairman of the council of the house and at least two consumers - all this is spelled out in the regulation on recalculation for utilities.

It is worth noting that the recalculation can be obtained for electricity, heating, cold and hot water.

Required documents

If the recalculation for utility services will be made due to the absence of a citizen, then this fact must be confirmed by relevant documents. It could be:

• a certified certificate from the employer on a business trip;
• a document confirming the stay in an inpatient medical institution;
• travel tickets issued in the name of the consumer;
• checks for paying for a hotel, hostel or other place of temporary residence;
• document from the internal affairs body about.

Also, a document confirming the previously made payment must be submitted to the energy supply organization.

If the recalculation must be made in connection with low-quality services, then confirming acts for each day should be provided.

The act must indicate exact time and the date of the inspection, address, house and apartment number. Further, if a violation is detected, the name of the service and the nature of the violation are written, as well as the date of the beginning of the short supply of the service and the date of its renewal. In addition, it is necessary to indicate the methods or tools used to detect such violations.

If during the inspection no violations are found, then the act indicates the absence of the fact of violation of the provision of services. The act is drawn up in two copies, each of which must be signed by the owner of the premises and a representative of the managing organization.

Together with all the specified documents for recalculation, it is required to submit an application in writing.

How to write an application?

An application for the recalculation of utility bills is written to the address of the organization that provides you with bills for utility bills. If you pay several monthly, then there should be the same number of applications. The receipt must indicate the full name of the resource supplying organization, its address and phone numbers for inquiries. Take advantage of this information.

The application is written in free form. In the application, ask for a recalculation of payment, indicate the reason for which the recalculation should be made, indicate the type of utilities and the period for which you want to receive a recalculation. Put down the date and signature with decryption.

Submit the application, along with all required documents, by registered mail with notification and a list of attachments. Or take the papers in person. You will need two copies of each application. You will give one to the service organization, the second you leave to yourself, but you must put a mark on it on receipt indicating the date and number of the incoming document.

A sample application for the recalculation of utility bills (for example, heating) can be downloaded for free at.

Recalculation terms

It is necessary to submit documents to the organization serving your home within a period not exceeding 30 days after the occurrence of one of the cases suitable for recalculation. If the recalculation will be associated with the absence of the consumer, then the application can be submitted both before departure and after.

According to the law, if all the necessary documents are submitted on time, then the recalculation period for utilities () is no more than 5 business days from the date of application, according to the procedure for recalculating utilities.

This recalculation should be reflected in the invoice for the next month. If the deadline for filing an application is missed by good reasons, then recalculation can be achieved only in judicial order in another period of recalculation for utilities.

Example

It is really possible to get a recalculation of the cost of services, for example, if the heating start date set by local governments does not coincide with the date the house is connected. Let's say that the Decree of the City Administration establishes that the start of heating in the city will take place on September 29th.

At the same time, each management company should have a start-up schedule for each specific house. Let's say that according to the schedule of the management company, the house should be connected on October 5th. At the same time, the real connection of the residential building took place only on October 7th.

In this case, the management company must be required to start the heating act, which must be drawn up precisely on October 7th. Further, this act is transferred to the resource supplying organization for recalculation for heating from September 29 to October 7.

Don't be afraid to stand up for your legal rights. If the management company ignores your appeals and does not fulfill its duties in good faith, contact the higher authorities, write statements to the court and the prosecutor's office.

We also invite you to watch a video on how utility payments are recalculated:

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Any citizen who has a roof over his head one way or another is faced with the need to pay for utilities. Regardless of whether he is the owner of the property or the tenant. The norms of utility payments are usually determined centrally - at the municipal level and at the level of the management company.

At the same time, there are payments that are paid depending on the area of ​​​​the apartment, and there are those that depend on the consumption of the service or the number of residents in the apartment. However, any utility standard can be recalculated. There are several legal reasons for this. You can learn how to correctly recalculate utilities from this article.

Grounds for the recalculation of utilities

The grounds for the recalculation of utilities are:

Temporary absence of residents in the apartment they occupy,
- a long-term interruption in the provision of any utility service, provided that the interruption exceeds the duration established by the Housing Code of the Russian Federation,
- provision by the utility service provider of inadequate quality

Changes in the form of ownership of the apartment.

In each case, there is a special procedure for processing the recalculation. However, in any case, it is necessary to start by writing and submitting to the Criminal Code recalculation statements.

The procedure for recalculating utilities in the temporary absence of residents in the apartment

If there are no tenants in the apartment for more than 5 calendar days, then they have the right to recalculate utilities. True, there is one essential condition - the apartment should not be equipped with individual metering devices. This means that it will be possible to recalculate the payment for cold and hot water, and natural gas, only if counters are not installed. Otherwise, the accounting of consumed services will still be carried out in accordance with their indication. Services that will be recalculated in any case are garbage disposal and the use of an elevator.

So, if you went on vacation, on a business trip or went to the hospital, then you need to notify the Criminal Code. Documents confirming the fact of absence must be attached to the application. Ideally, declare your absence in advance. Then the locksmith will simply block and seal the water and gas. In this case, you definitely don’t have to prove anything to anyone. If nothing has been done in advance, then you can request a recalculation of utilities upon return. Residents have only 30 days to do this. It is important to remember that home maintenance and heating services are not subject to recalculation.

The procedure for recalculating utility services is determined by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 in section 4 “On approval of the Procedure for recalculating the amount of payment for certain types utilities for the period of temporary absence of consumers in the occupied premises, not equipped with an individual and (or) common (apartment) metering device. "In accordance with it, the application, along with documents confirming the temporary absence of residents in the apartment, must be transferred to the accounting department of the Criminal Code.

In accordance with clause 90 of the said Procedure, the accounting department will have to recalculate utility bills in proportion to the number of days when tenants-consumers of services were temporarily absent from the apartment. This number of days is determined by the number of full calendar days of absence, excluding the day of departure from the apartment and the day of return. The deadline for recalculation is set at 5 business days from the date of receipt of the tenant's written application.

If the tenant who submitted the application for the recalculation of utilities was unable to submit documents confirming the duration of the absence, or if those documents that he submitted cannot confirm the temporary absence of the tenant during the entire declared period or part of the period indicated in the application for recalculation, the Criminal Code charges utility bills for such a period in full. In addition, in relation to such a fee, if it was delayed by tenants, measures may be taken, article 155 of the Housing Code of the Russian Federation. In particular, penalties and fines for the consequences of late and payment of utility bills.

Documents on the basis of which the recalculation of utilities can be made:

1) Copy of the order about a business trip or copy travel certificate. A certificate from the place of work about the fact is also suitable business trip with the application of copies of travel tickets with dates.

2) Certificate of location on treatment in a hospital or certificate of spa treatment together with copies or originals of travel documents.

3) Travel tickets issued in the name of the tenant or their certified copies. If the tenant used electronic travel documents during the trip, then he must take from the carrier their certified printout on paper, as well as other documents issued by the carrier confirming the fact of the trip - a boarding pass for an airplane, a receipt for boarding a train and other documents.

4) Paid bills for accommodation in a hotel, inn, hostel or other place of temporary residence.

5) Document about temporary registration tenant at the place of his temporary residence.

6) A certificate from a gardening partnership confirming the period of temporary stay of the tenant at his dacha.

7) Other documents that, in the opinion of the tenant himself, can confirm the fact and duration of his temporary absence from the apartment.

The procedure for recalculation for utilities when providing services of inadequate quality or lack of utilities for a long time

In the event that the MC supplies consumers with a utility service or service that does not comply with the standards for this type of service, the tenant may require a recalculation of such a service or services. To do this, it is necessary to draw up an act on the non-provision of utilities or the provision of utilities of inadequate quality. Such an act, at the request of the tenant or tenants, must be drawn up by the Criminal Code. Each tenant has the full right to independently request the drawing up of an act. If the UK refuses to do this, you must contact the Housing Inspectorate.

The procedure for recalculation for utilities when providing utilities of inadequate quality and with interruptions exceeding the duration established by law is enshrined in the Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation dated 06.05.2011 No. 354.

After drawing up the act, the Criminal Code sends it to the "Unified Settlement Center". This is where the recalculation takes place. The results of this recalculation should be reflected in the receipt for payment for housing and utilities in the column "recalculations". At the same time, the calculation of the amount of reduction in the accrual of utilities is carried out only on the basis of address data received monthly from the district dispatch services of utilities.

The procedure for recalculating utilities when changing the form of ownership of an apartment

According to the rules of Art. 154 of the Housing Code of the Russian Federation, the structure of payment for an apartment and utilities for a tenant under a social tenancy agreement or a state or municipal residential tenancy agreement housing stock differs from the owner's apartment fee structure.

Therefore, residents who have privatized residential premises are recalculated for utilities from the date of issue of a certificate of state registration of ownership. This recalculation is charges for the service are deducted“Renting a dwelling” and accruals for the “overhaul” service are carried out.