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Where to call for hot water. No hot water - where to call and complain

To the absence hot water many residents apartment buildings already used to, as a preventive measure, it does not happen every year for about 10 days in the summer.

Many have managed to adapt and adapt. Turning off the cold water in the apartment becomes a real disaster for residents.

Dear readers! Our articles talk about typical ways legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call the numbers below. It's fast and free!

Reasons for shutdown

The lack of cold water can occur for certain reasons, which are indicated in federal law No. 416 dated 07.12.2011

There are water supply shutdowns (Article 21 of the Federal Law No. 416):

• Emergency. Usually, shutdowns occur unscheduled as a result of unforeseen accidents in the water supply or sanitation system.
• Planned. If a violation occurs established norms that do not meet the required criteria or the water supplied to residential premises is of poor quality, then, by decision of the sanitary and epidemiological authorities, the supply of water to apartments may be turned off until the situation is corrected. Scheduled plumbing repair.
• During fires. To extinguish fires, if necessary, it is possible to turn off the water supply.
• When prohibited substances enter the drainage system. Water supply stops until the cause is identified and the source is eliminated. The list of such substances is specified in Appendix No. 4 of Decree of the Government of the Russian Federation No. 644 dated July 29, 2013. These include explosive materials (gasoline, kerosene), acids, alkalis, and radioactive substances.
• If there is a debt. In this situation, disconnection is made locally, only in the debtor's apartment until the repayment of his debt, which exceeds the 2-month service fee.

Rules for the provision of water supply services

What does the Law say, how long can you turn it off cold water in law?

The Decree of the Government of the Russian Federation No. 644 dated July 29, 2013 outlines the main conditions and rules for the provision of cold water supply.

An agreement between the management company and the supplier is mandatory. Moreover, this is done both for water supply and for wastewater disposal.

Such contracts must necessarily reflect the following significant parties:

1. The volume of supplied water, its pressure in the pipes;
2. Delivery time;
3. Cold water quality and regular monitoring;
4. Conditions under which there may be a temporary interruption or restriction in the supply of cold water.

The conditions under which it is allowed to stop the supply of water without warning can only be emergency situations.

The time to eliminate the accident depends on its severity and depth. water pipes but it should not exceed 24 hours.

In other situations, residents without water supply cannot be more than 4 hours per day and 8 hours per month in total. At the same time, the supplier and the management company must notify residents about water supply shutdowns.

Obligations and liability of the supplier for violation of deadlines

Every month, by making payments for rent, tenants expect to receive utilities proper quality.

This means that hot water must be exactly hot, and not slightly warm, cold water must be clean and drinkable, and the pressure in the taps must comply with the regulations.

There should not be a frequent lack of water supply, this violates the rights of the consumer. Therefore, when such situations arise, residents should immediately file a complaint and follow up on its implementation.

Residents were informed about the shutdown of cold water, but they did not say when the water would be returned. We suggest you watch the video.

Water is one of natural resources without which life is impossible. And so the cold water supply is prerequisite comfortable life in an apartment, house.

Water is supplied cold and hot, but some apartments use water heating with geysers, boilers, other equipment.

The supply of cold water ensures the maintenance of cleanliness in the house, personal hygiene, and the possibility of cooking. They are engaged in water supply certain organizations, city water utility. If there is a shutdown of cold water, the residents of the house experience a lot of inconvenience.

First of all, they try to find out why the cold water was turned off when the problem is fixed. The reason for the shutdown may be an accident on the line, a scheduled repair of water utility equipment, or a debt on utility bills from the consumer.

A poor-quality level of cold water supply can be manifested not only by a complete shutdown of water, but also by its supply in a limited amount, under low pressure.

Reasons for turning off cold water

There are several reasons why a water utility shuts off water.

The most common are the debt to pay utility bills, planned work, which is mandatory to announce a shutdown, an accident on the water supply line.

The latter reason does not depend on the specialists of the water utility, it is often associated with natural or man-made disasters. And it happens without warning.

• Both parties to the water supply agreement have rights and obligations. The supplier ensures a constant supply of water good quality, under high pressure. The consumer is obliged to pay for services in a timely manner in accordance with the established tariffs. You need to contact the water utility if the apartment does not have water with large debts for a communal apartment in order to find out the exact amount of the debt. You can also find out when the water supply will be turned on after the debt is paid off.
• When carrying out planned repair work it is also possible that there is no water. The duty of employees of the housing office and the water utility to notify residents in writing of a planned shutdown. It is necessary to indicate the date of commencement of work, their duration, the time of inclusion. A written announcement will warn that you need to close the taps tightly, do not leave them open in order to avoid flooding in the apartment. There is an allowable duration of interruption in the supply of water, which must be observed by the repair crews, responsible suppliers. Delivery is often carried out during water repairs so that people experience less inconvenience. emergency drinking water was good quality and safe.
• Accidents are unplanned force majeure circumstances. If the water in the apartment is turned off without warning, you should call the emergency dispatch service. The dispatcher will inform you about the place of the accident, the progress of repair work, and the timing of the restoration of hot water supply.

ATTENTION! The law reliably protects consumers. Even if there is a debt, the water cannot be turned off. This may cause inconvenience to other residents of apartments in an apartment building.

It is only allowed to turn off the hot water supply and only after non-payment of utilities for a period of at least 3 months. Why do debtors block access to water supply? Many water utility services are private, and the local government has no right to interfere in their activities. Debtors should be prepared for the fact that they may not receive a second warning about the debt, the water supply will be blocked in the apartment after the first one.

Good to know! There are extenuating circumstances for debtors, such as being fired from a job, that can delay shutting off a water line.

When is it illegal to shut off the water supply?

The consumer may face several cases of illegal shutdown of water. It is important to know the shutdown rules and what to do if it was carried out in violation of the law.

• The Supplier has no right to carry out scheduled repairs without notice. Residents must be notified by means of an announcement on a special board near the house. The announcement will allow the population to make a supply of water for cooking, cleaning, hygiene procedures.
• You can't cut off water for debts that don't exist. The accusation must be substantiated, the consumer must be informed of the accumulated debt, which deadlines its payment.
• The water supply cannot be stopped, its pressure in the water pipes can not decrease without significant reasons. If there are problems in the operation of the pipeline, the consumer has the right to know all the circumstances.
• There is a certain regulation for the implementation of repair work. After they end, the water supply must be restored in short time. If long time after the repair there is no water, where to complain? The responsible person is the management company, it has no right to delay the filing after the system is restored.

The described cases do not comply with the provisions of the law, therefore, in the absence of cold water supply for the indicated reasons, you should contact the authority responsible for the provision of services. It can be a water utility, UK, HOA. This statement indicates the problem and a request to fix it.

IMPORTANT! You need to know what time is given for consideration of the application. The complaint must be considered within a month.

If no action has been taken during this time, the next step is to contact the regulatory authorities. Be sure to attach to such an appeal a copy of the previous application to the HOA, UK.

Water supply rules

Cold water suppliers must comply with special regulations governing the performance of the service.

According to the Government Decree dated 05/06/11, number 254, cold water must be supplied uninterruptedly. Suppliers have the right to turn it off for repair work and in the event of an emergency.

The volume of breaks in cold water supply is, by law, no more than 8 hours per month. If the water is turned off to repair equipment or eliminate an accident, it must be turned on no more than after 4 hours.

The regulation determines not only the complete shutdown of the water supply, but also the reduction of pressure in the water pipes. Ultimately allowable indicator reduction - 30%. Other indicators are allowed only in cases of repair work.

Consumers who know how long they can turn off cold water according to the law immediately respond to the delay and apply to the Criminal Code, Homeowners' associations.

Maximum duration of water outage

Localities have different populations. The time of shutdown of water supply depends on this indicator. In settlements with a population of 5 to 50 thousand or more, water can be turned off for no more than 10 minutes. The same time is given for switching the system to the emergency line. If the population of the village is 5 thousand or less, the water can be turned off for no more than a day.

ATTENTION! Repair work is carried out within a day, no more.

It is important that the responsible dispatcher be at the workplace, be able to inform consumers, and follow the progress of the repair. If possible, emergency water is supplied and delivered to residential buildings.

Shutdown due to repair of plumbing in the apartment

Should tenants warn their neighbors if they turn off the water only in the entrance or one house to repair pipes in the apartment, install plumbing? By law, such an announcement must also be made. Residents of neighboring apartments will check the closure of all taps, they will be able to make a supply of water even for a short time her absence. The ad must indicate how long the water supply will not work. The overlap is carried out by a squad of plumbers from the Housing Office or another responsible authority, they will then connect the water supply.

What to do in the first place in the absence of water supply?

Consumers do not always know who is responsible for water supply. Therefore, you should be careful when signing a contract with a supplier. If there is no cold water in the tap without warning, you should first contact the utilities. The dispatcher contacted by the consumer must answer the question and, in any case, register the call. Such registration will help in the event that it is necessary to seek recalculation of utility bills due to interruptions in the supply of water.

The obligation of the water utility to supply uninterrupted cold water, turn it off for the permitted period and only with a warning to the population.

IMPORTANT! Shutdown by utilities for repair internal communications performed only by authorized methods.

An agreement must be signed with the water utility, which specifies its responsibilities. If, in case of problems with water supply, the water utility does not respond to consumer complaints, you should contact the city executive committee. This entity performs main control over workers of the city's water utility.

Useful video

How to deal with malicious non-payers

To whom to complain? Where to call? In this article we will try to figure out why there is no water in the tap and what to do in such a situation.

Water supply system

To understand the reasons, it is necessary to clearly imagine the water supply system. Let's take a step-by-step walk from the well to the faucet in your kitchen or bathroom and find out what breakdowns and problems can occur at each stage.

• Water for central water supply city ​​is scooped from water intakes. With the help of a pump, it is supplied from deep wells to special tanks, from where, with the help of other pumps, water enters the city water supply system. An entire city could be left without water if these pumps are turned off. This often happens if the water utility has a large debt in paying for electricity. In this case, pumping stations may be de-energized.
• The city water supply network consists of several compartments looped together. When an accident occurs certain area, the water supply to the rest of the circuit does not stop. Shutdown of water in a certain area can also be associated with repair work.
• On the way to each individual house, water moves through pipes, bypassing many dampers. In order for the residents multi-storey buildings also received water to the upper floors, special pumps or automated pressure boosting systems are used. A failure of any of these water supply components will result in a loss of water supply to the entire house. In case the pump breaks, the water supply is usually kept within the 3 lower floors.
• At the entrance of the water pipe to each individual house there is a valve that regulates the volume of water supply. The water is then distributed over horizontal pipes, from which apartment buildings risers depart - vertical pipes for supplying water to apartments on the upper floors. A special valve is also installed on each riser. As a rule, it is located in the lower apartment. Residents of this apartment sometimes unknowingly block it, thereby depriving water not only of themselves, but also of the inhabitants of the upper floors. Breakdowns at this stage are not the responsibility of the city water utility, but of the local housing department. If we are talking about the cooperative, then all the concerns for the repair and maintenance of water communications lie with the residents themselves.

If you do not have water in your apartment, then, as a rule, this is due either to an accident in one of the sections, or to a planned shutdown of water in a separate area for repairs. If the pipes are changed only in your house, then a few days before the start of repair work, the local housing department or HOA will post an appropriate announcement. If you did not receive any announcement or notification, and there is no water in the house, then first you will need to call the local housing department / HOA and report the problem. If they cannot establish and eliminate the cause of the lack of water, they will need to call the city water utility. Contact information can be found in telephone directories and found on the Internet. For Moscow, for example, this site will be relevant.

The article Where to call if there is no water can also help you in this matter.

Who to call if there is no cold or hot water

Finding out that the water has stopped flowing from the tap is quite unpleasant at any time of the year. Its prolonged absence not only causes domestic inconvenience, but can become a source of quite serious problems associated with the impossibility normal operation sewerage. It is not surprising that the question of why there is no cold water, hot, or both at the same time, as well as when it will appear, is asked by disgruntled residents to utilities. Consider what can cause the water to turn off, as well as which authorities you should contact if this problem occurs constantly.

Who to call if there is no cold or hot water

Residents who do not want to put up with the fact that their living conditions do not meet the standards have the right to apply for the protection of their rights. Start by calling management company: ZhEK or HOA.

Next, you can write an application. Written in the name of the leader. It outlines the current situation and requests that action be taken to correct the problem. It is advisable to prepare two copies of such an appeal, so that the second one has a mark that the document has been accepted. A collective appeal signed by a large number of residents is more effective.

If no measures are taken to solve the problem, then you should contact the state authorities: the Housing Inspectorate, Rospotrebnadzor, the prosecutor's office or the court.

Complaint to the Housing Authority

The most effective would be to apply to the body whose powers include control over the use of the housing stock and normal state his life support systems. In Russia, this body is the State Housing Inspectorate. Any citizen can apply to her for problems related to living in both municipal and private housing stock.

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A complaint to the Housing Inspectorate is always submitted in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve the management company or the emergency service in solving it were unsuccessful. Response to a complaint about measures taken will be sent to the address indicated in the document in writing. Anonymous requests are not considered.

Complaint to Rospotrebnadzor

The quality of public services is controlled by Rospotrebnadzor. Therefore, if water supply services are of poor quality, that is, without good reason there is no cold or hot water, then you can complain about this. To do this, as when contacting the Housing Inspectorate, a written document is drawn up, which indicates who exactly and what is complaining. According to the facts stated in the complaint, Rospotrebnazdor conducts an unscheduled inspection. The applicant is given a written answer about its results.

Complaint about housing and communal services through the State Services portal

First you need to register on the portal. Next in personal account Click "Submit a Complaint". On the next page, you just need to write a complaint and send it.

As a rule, the considered measures are quite enough to quickly resolve the situation with water supply. If, even after applying to state bodies, utilities continue to be inactive, grossly violating the rights of residents, then it is necessary to file a lawsuit in court.

Free legal advice:

No water, no water at all. what to do?

and what we had, it is better not to tell.

what if something happened to them? (pah pah pah of course). some fucking lunatic.

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Than going to the toilet under an umbrella, and waste was dripping from the ceiling.

And it was a joy for three weeks.

The absence of water is certainly not pleasant, water for the toilet can be melted from the snow! Drinks can be ordered by phone. Or attack the neighbors with all the containers that are at home! Hold on!

The absence of water is certainly not pleasant, water for the toilet can be melted from the snow! Drinks can be ordered by phone. Or attack the neighbors with all the containers.

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Who to call if there is no water in the house

Returning home from work, a man discovers that there is no water. Where can I call to solve this problem faster? After all, people cannot imagine a comfortable life without it. When there is no hot water, this can still be somehow overcome, but if there is no cold water in the house, this is tantamount to a disaster for residents.

Action algorithm

When a person realized that there was no water in the apartment, it is required not to panic, but simply calm down. This will allow him to make the right decision.

Is there no hot water in the house? If your apartment building is managed by a company, you can call the dispatcher and find out the reason why there is no water.

If the house is managed by a homeowners association (HOA), then here you will have to disturb the chairman and ask if he knows the reason for the phenomenon.

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You can see receipts for payment, they indicate contact numbers.

In every locality there is an emergency dispatch service that can explain why there is no water.

Contacting the management company can be through a phone call. The dispatcher must record this call, make a record of the caller's personal data: full name, subject of the complaint, time and identification number of the call. And also the dispatcher must introduce himself and answer all the questions of interest to the tenant. If the reason for the lack of hot water is unknown to him, then he will recognize it through his channels. It remains for a person to call the HOA later or contact the Gorvodokanal immediately.

A call can be made to the emergency dispatch service, which collects all calls from residents of the city or village. Then she informs the HOA or management companies that are responsible for these houses. This service will inform the caller of the reasons for the lack of water.

Each management company is required by law to have its own website. Of course, in reality, not everyone fulfills this requirement. But if the site is available, residents have the opportunity to write an appeal to it. There they can find records that will explain the reason for the lack of water.

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What to do if there is no hot water

A management company receives a lot of negative comments when hot water is cut off in an apartment building, and there is not even warm water. Where to go if there is no hot water? In this option, you need to make a call to the HOA or to the management company to find out the grounds for disconnection.

If there is no water due to planned preventive maintenance, then it will not be in the apartment for about three weeks. All planned activities related to heating system are held during the warm season. At the same time, the HOA warns citizens in advance about upcoming work by posting announcements in entrances or on adjoining territory, where they prescribe when and for how long hot water will be turned off.

Recalculation of payment for water

The period when residents did not receive hot water must be recorded so that the management company recalculates payments, since at that time the consumer did not receive services.

This requires:

1. Call the water utility, where the dispatcher must record the call, write down the name of the caller, address of residence, contact phone number and assign a registration number to the complaint.
2. Write to the management company a statement about the need to recalculate for the unproven service.
3. The dispatcher of the company must explain the reason for the shutdown of water. If this does not happen, then the employees of the water utility should visit your apartment within two hours and fix the lack of water.

After this algorithm of actions, the management company must make a recalculation in payment receipts.

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No cold water at home

Where to find out and where to complain if there is no cold water in an apartment building? Residents of the house can survive the shutdown of hot water, but what if there is no cold water in the tap? This means it is completely absent everywhere.

It is especially offensive when it happens suddenly, without warning. Therefore, in a conspicuous place, the phone number of the company that provides this service should hang.

According to the legislation of the Russian Federation, the management company, when water is turned off, must notify residents in advance.

The shutdown occurs for two reasons:

• water debts;
• repair, as well as preventive work is carried out on the central highway or inside the house.

Any unplanned shutdown of water leads to a flurry of complaints against the management company. But you need to understand that there are situations when it is impossible to warn people about a shutdown in advance - these are accidents on the water supply, various natural disasters.

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What the law says

Residents of apartment buildings face frequent shutdowns of cold water at night. The reasons for this need to be clarified with the company. All contracts between the company providing this service and the consumer stipulate that water must be supplied around the clock all year round.

But it also describes the limits when the feed can be interrupted:

• in total per month, the time should not exceed 8 hours for cold and hot water;
• no more than four hours in a row if it is an emergency for cold water;
• for hot water, no more than four hours in a row in case of an accident, but if an accident occurred on a dead-end line, the time increases to 24 hours.

If these indicators are exceeded, the company may be fined.

In a situation where there is no water in an apartment building for several days, and the management company is silent, does not respond to calls and claims from citizens, then it's time to appeal to higher organizations. These may be self-government bodies, the State Housing Inspectorate. Written claims against the managing organization will be accepted here. They will conduct an audit of the company, issue an appropriate order and monitor its implementation.

Free legal advice:

Why is there no water in the apartment

What to do if there is no water in the apartment?

Where to go if there is no water in the house.

First you need to find out if there is water in the neighbors. And then you need to call the ZhEK, which serves your home. Usually on the ground floor there is a bulletin board with telephone numbers for electricians and plumbers.

in ZhEK, ask your neighbors, someone knows the phone for sure!

Water is very necessary and important for each of us, but when it is gone, a person simply will not live like this. Now in many apartments the water is turned off at night, so people are already used to this and stock up on water in advance. But it happens that water can disappear in the middle white day, then it becomes whole problem. In this case, you need to contact those organizations that are responsible for water, let them explain why they turned off the water when it appears again. In the meantime, there is no water, you will have to buy it.

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We find out why the water was turned off in the house

Imagine the situation: you started at home general cleaning, uploaded washing machine linen, prepared to wash the windows, and the water suddenly turned off. Washing machine stopped, plans for useful deeds collapsed. What to do if there is no water? Who to find out the reasons for the sharp shutdown of water supply, where to call?

What failures are considered normal?

Decree No. 232 of 2017 issued by the Government determined the regulations that are in force throughout the country, which clearly regulate cases of lack of water and guarantees for citizens paying utility bills.

1. Turning off cold water in the event of an accident is legal if the stoppage of its supply does not exceed 8 hours in 1 month, and a one-time shutdown should not last more than 4 hours. Each hour of delay will save 0.15% for every 60 minutes when paying a utility bill;
2. The rule of law does not allow a decrease in cold water pressure by more than 25%. If the pressure drops by 25%, the hourly pay drops by 0.1%, if the pressure drops by more than 25%, the rate must be reduced for each hour of non-compliance with the standards.

How are things going with hot water? Shutdown standards are similar to cold water supply. The only amendment is that the maximum hot water delay is 1 day if the breakthrough occurred on a dead end line.

Hygiene requirements No. 20 of 2009 prescribed the temperature of hot water from centralized system water supply - from 60 to 75 degrees Celsius.

If the water is not heated above 40 degrees, you pay for it at cold rates.

Where can I find out the reason for the lack of water supply?

The apartment is guaranteed no cold water if there is an accident in the city. Most of the pipes were installed in Soviet times, therefore, with the onset of the first frosts, there are frequent cases of breakthroughs in pipelines.

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If there is no hot water, then the thermal power plant, the distribution network of water supply are under repair or maintenance.

You can contact the city emergency service, housing office, housing inspection, Vodokanal, management company. It is easy to find the phone number of the organization in your region on the Internet or on the receipt of the water utility.

With a planned repair, the housing office notifies residents in advance of the date, time and duration of the water shutdown. Perhaps you simply did not notice such an announcement on the information stand in your home. In this case, call several neighbors and find out the reason for the lack of water.

You have the right to leave a written request on the website of your management company or housing inspection. After three days, you have the right to complain about the inaction of the public service.

Where to file a complaint against utilities

In the event of a protracted repair, the duration of which does not meet the established standards, feel free to contact Rospotrebnadzor or the city prosecutor's office with a written complaint. For a faster response, you should file a collective claim from all residents of your house or street (district).

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You will be able to get a recalculation even if hot water is turned off as planned, and not due to an accident. The refusal of the management company to reduce the rate for water supply is also a reason for a complaint to the supervisory authority.

The collective complaint must include:

• The address of the house disconnected from the water;
• Details of all residents filing a claim and their signatures;
• Date of shutdown of water supply and total period of lack of water;
• Links to violated by-laws and regulations;
• Description of the inconvenience experienced by residents from the lack of cold or hot water;
• Please rectify the situation and punish those responsible.

Receipts must be attached to the complaint proving that the rate for water supply has not been reduced. Based on your claim, the city prosecutor's office has the right to inspect the operation of the management company and bring it to the following types of liability: a fine, compensation for material damage to residents, and dismissals.

Communal violations - a case from practice

November 26, 2016 collective complaint from the residents of house number 31 on the Moscow highway. Homeowners complained about the lack of hot water for 2 months: from October to December 2016.

The management company of the house, in its written responses to the residents, referred to a pipe break in the basement of the house and the legality of lengthy repairs.

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Residents of house No. 31 filed a claim, referring to the violation by the management company of article 162 of the Housing Code, according to which the company must make repairs inside the house heating system on time.

Citizens demanded to urgently complete the repair of pipes, restore hot water supply, revise the receipts of all residents and hold the management company financially liable.

As a result of the audit, the head of the management company was dismissed for failure to fulfill his official duties. The new management completed the repair within 3 days and restored the hot water supply. All owners received a recalculation of the receipts.

Free phone consultations:

• Moscow and regionadd. 105
• St. Petersburg and regionadd. 105
• Other cities: ext. 105

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How to increase the water pressure in the apartment

If you want to know how to solve your particular problem, please use the online consultant form on the right. It's fast and free! Or call us by phone (the call is free for all regions of Russia)!

What water pressure should be in the apartment?

Each owner of a house or apartment should know the level and norms for water pressure. If these norms are not implemented, then we can say that the services are provided poorly. Bad water pressure in the apartment or good, we always pay according to the norm and standard. And often, with a weak pressure of water in the apartment, public utilities charge us a much larger amount.

What water pressure should be in the apartment? The pressure of water from the mixer must vary within at least 2 atmospheres. With this value, a normal pressure of water from the tap will be ensured.

According to current standards, the pressure of cold water varies from 0.03 to 0.6 MPa. But what to do if the water pressure in the apartment is weak? We will talk about this in this article.

The main causes of low water pressure in the apartment

The reasons for the low water pressure in the apartment may be as follows:

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1. Low water pressure main pipelines. Apartments are supplied with water from pumping stations through a piping system. Sometimes it happens that industrial organizations due to bad condition pipes, reducing the pressure in them. Low water pressure can be eliminated by replacing the main pipes. It is known that seal building is currently being carried out in all cities. But these buildings are often not installed additional capacity for water supply. Water pressure is often not enough due to the fact that these capacities are shared with them by neighboring houses;
2. Risers in the house: low water pressure. Quite often, water risers become clogged with various deposits and debris. To solve the problem, the riser needs to be replaced.

What to do with a weak water pressure in the apartment?

If there is no water pressure in the apartment, it is worth checking the valve that shuts off the water to the apartment. A malfunction may occur due to an incompletely unscrewed valve.

Also, the cause of poor pressure can be a clogged filter used for coarse water purification. The filter itself must be cleaned or replaced with a new one. Another malfunction is breakage or clogging of mixers, hoses or pipes. It is recommended to replace them with new ones.

How to increase the water pressure in the apartment?

Now let's talk about how to increase the water pressure in the apartment (how to increase the water pressure in the apartment). There are several ways to adjust the water pressure in the apartment. These include:

1. Cleaning of pipes and mixers. First of all, if the pipes are clogged, they must be thoroughly cleaned. Better to change. It will not be superfluous to call a professional at home to replace equipment;
2. Installation of a pump for water pressure in the apartment. An excellent water pressure in the house will be carried out by a special electric pump. However, the amount of water in the riser will not increase. The pump is recommended to be turned on when any equipment begins to consume water. It is necessary to turn off the electric pump after the completion of the liquid flow;
3. Installation of pipes with a large diameter. When installing water pipes with a large diameter, there is a decrease in flow resistance;
4. Installation of several pumps. Another solution to an annoying malfunction is to install several pumps in the basement of a house or entrance. In this way, you will greatly increase the pressure of water.

What to do if the management company does not want to eliminate the cause of low water pressure

It is worth knowing that a lot of people and units are responsible for water supply. The owner is responsible for the condition of the equipment in the apartment. The ZhEK should monitor the operation of water pipes and risers, GUP TEK is responsible for supplying hot water, and Vodokanal is responsible for cold water.

Since you do not have an agreement with Vodokanal SPb and GUP TEK, you should contact the housing office with a written application about low water pressure. If they refuse to consider your application, send it by registered mail and wait 10 days from the date of receipt. In the absence of any response, start writing complaints. After all, with a weak pressure of water in the apartment, you are charged for the provided standard.

Free legal advice.

Water supply is one of the essential benefits of civilization. That's why apartment building residents get so excited when there's no hot water at the tap. Not everyone knows where to call and whom to complain to, so negligent utility workers often get away with it.

Centralized DHW

Centralized hot water supply (CHWS) in apartment buildings is one of those things that strikingly distinguish our country from the countries of the West. In developed countries, water heating for household purposes is at the mercy of each consumer, who himself is obliged to take care of installing a special water heater - exactly the same as residents of private houses in Russia.

DHW has a number of serious disadvantages, the most important of which is significant heat loss compared to individual systems. That is why hot water is not served in many modern Russian houses, and in some regions of Ukraine they stopped doing it more than 14 years ago. Such an initiative does not find much enthusiasm on the part of consumers: the need to heat hot water themselves significantly increases the already significant payments for housing and communal services.

Domestic apartments are supplied with hot water for the following reasons:

• If only cold water is run through the pipes, winter period communications will not withstand the cold;
• Removal of residual heat from the local CHP.

However, for preventive and repair work, this service has to be turned off periodically.

Where can I find out why there is no hot water?

The procedure for providing utility services to consumers is regulated by the law of 2006. According to this normative act, service providers are entitled to interrupt service if the following conditions are met:

1. On short time(up to 4 hours);
2. Once a month for no more than eight hours;
3. To eliminate the accident - up to a day;
4. For half a month once a year for maintenance work (mandatory in the warm season). This is done to test networks for operation in the mode high blood pressure. As a result, "weak links" in the system are calculated, which are subject to immediate repair, so that there are fewer problems in winter.

When switching off, a written notification of consumers is required at least 10 working (not calendar!) Days in advance.

If the service was terminated or suspended unilaterally without prior notice, then this is a direct violation of the law. You can find out about the reasons for this situation in the management company or the management bodies of the homeowners association.

No hot water: where to complain?

Violation established rules from public utilities are not so rare. Among the most frequent violations:

• Suspension of work for a longer period than specified in the law;
• Requiring payments for hot water, although it was not supplied to the client;
• Shutdown of the service without notification in time.

If at least one of the listed violations was noticed, a citizen has every right to file a complaint with the following authorities:

• local municipal administration;
• Prosecutor's Office;
• housing inspection;
• To the local branch of the Society for the Protection of Consumer Rights;
• Department for the modernization and economy of housing and communal services of this settlement.

Different organizations will be responsible for violations, depending on the specific case:

• The management company, even if it is not itself a service provider and many tenants (but not all) are debtors;
• HOA (if any);
• A specific supplier, if the consumer entered into a private supply contract.

no cold water

The lack of cold water in the tap brings no less trouble for apartment owners. Residents face this problem for the following reasons:

• Planned maintenance or preventive maintenance;
• Malicious non-payment;
• The deplorable state of the water supply system due to the fault of the consumer.

In order not to be deprived of this service due to many months of debt, you need to try to pay all the receipts that come to the post office on time.

Most often, cold water disappears along with hot water, which will make life in the modern stone jungle completely unbearable. Until complaints about housing and communal services are considered, a lot of time will pass, but it is still necessary to wash and drink.

In some areas of the private sector, pumps have been preserved to this day, which allow you to collect as many buckets of water as you can carry without having to pay the meter. However, it is quite problematic to drag with ten-liter buckets to the tenth floor.

As for drinking, there is enough bottled water in stores at an affordable price.

How to wash if there is no hot water?

Hot water is a luxury for millions of Russians, so people know many ways to maintain daily hygiene even in the event of poor performance of housing and communal services.

If there is no hot water in the tap, then you can use the following tips:

• You can heat cold water different ways: on gas, boiler or electric kettles. When choosing the latter method, you need to be especially careful: the power consumption will increase exponentially. For two weeks of such washing, you can spend your entire salary.
• You can use the services public baths, prices for which are kept low enough to be accessible to citizens of different incomes. For the same purposes, you can organize an unscheduled trip to a fitness club or swimming pool, which must be armed with showers for visitors.
• If the two points above are not available for some reason, you can try to find a suitable excuse to visit friends who have access to hot water.
• There is also an extreme option in the form of wiping with wet wipes.

However, the most reliable way save yourself from the annual hassle - install a water heater, most economically cumulative.

IGVS: what is it?

For those who are tired of heating water on gas or a kettle once a year or more often, the solution used by all civilized mankind is suitable. Namely, to individual hot water supply .

All IGVS systems according to the source of energy can be divided into gas and electric. The first type is more preferable, since, other things being equal, heating a large amount of liquid with electricity costs a pretty penny.

Most often, heating boilers are classified into the following categories:

1. Flowing. Differ small size which is especially important for most apartment owners. However, you will need to wait a little while the tap will pour warm water: The system is running with some delay.
2. Cumulative. There are various boilers on the market with a volume from 5 to 1000 liters. Accordingly, not all of them can be installed in a tiny "Khrushchev" or "odnushka". The most important advantage is complete independence from the whims of housing and communal services workers, especially if the tank capacity is decent.

As for the cost, the price of hot water boilers starts from a dozen and ends in the region of several hundred thousand rubles.

About once a year, if not more often, there is no hot water in the apartment. Where to call? First of all, to the management company, the phone number is indicated on the utility bill. Further to the prosecutor's office, municipal authorities or specialized departments. And you can not call and not worry, but install an individual water heating system.

Video: how does housing and communal services work?

In this video, Elena and Artem will tell you what to do if cold water flows from a hot water tap, or if water does not flow at all - where to go in this case: